FREQUENTLY ASKED QUESTIONS

How do I book an appointment and pay?

Booking is simple! Use our website to select your service and appointment time. A 20% non-refundable deposit is required to secure your spot. Full payment is due on the day of your

appointment and can be made either through BACS transfer or by cash. Once booked, you’ll receive an email with your appointment details and a pre-service consultation form.

Booking is simple! Use our website to select your service and appointment time. A 20% non-refundable deposit is required to secure your spot. Full payment is due on the day of your

appointment and can be made either through BACS transfer or by cash. Once booked, you’ll receive an email with your appointment details and a pre-service consultation form.

Do you offer mobile services and how are the charges calculated?

Yes! We provide mobile appointments. Travel fees apply depending on your postcode and will be confirmed after you fill out the pre-service form. This fee will be included in your appointment details.

Do you provide braiding hair?

We provide a selection of high-quality extensions for your convenience:

Pre-stretched braiding hair
Boho curls
French curls

Bringing Your Own:
Clients are welcome to bring their own hair. If you do, please bring at least 3 packs of pre-stretched braiding hair in your chosen colour and length.

Other Extensions:
Any additional or speciality braiding extensions must be sourced by the client directly.

Please confirm your choice (if requesting provided hair) at least 48 hours before your appointment.

We provide a selection of high-quality extensions for your convenience:

Pre-stretched braiding hair
Boho curls
French curls

Bringing Your Own:
Clients are welcome to bring their own hair. If you do, please bring at least 3 packs of pre-stretched braiding hair in your chosen colour and length.

Other Extensions:
Any additional or speciality braiding extensions must be sourced by the client directly.

Please confirm your choice (if requesting provided hair) at least 48 hours before your appointment.

Can I reschedule or cancel my appointment?

You are entitled to one free reschedule if it is made within 4 weeks of your original appointment date. Any further reschedules or requests outside the 4-week window will incur a £10 fee.

Cancellations made with less than 24 hours’ notice and no-shows will be charged 50% of the full service price, as this impacts our ability to offer that slot to other clients.

You are entitled to one free reschedule if it is made within 4 weeks of your original appointment date. Any further reschedules or requests outside the 4-week window will incur a £10 fee.

Cancellations made with less than 24 hours’ notice and no-shows will be charged 50% of the full service price, as this impacts our ability to offer that slot to other clients.

How should I prepare for my appointment?

Please ensure your hair is clean, dry, and free from oils or heavy products. Arrive on time, bring any reference photos, and let us know in advance about any scalp sensitivities or allergies. Don’t forget to complete the pre-service consultation form linked in your confirmation email—this helps us tailor the experience and deliver flawless results.

How do I book an appointment and pay?

Booking is simple! Use our website to select your service and appointment time. A 20% non-refundable deposit is required to secure your spot. Full payment is due on the day of your

appointment and can be made either through BACS transfer or by cash. Once booked, you’ll receive an email with your appointment details and a pre-service consultation form.

Do you offer mobile services and how are the charges calculated?

Yes! We provide mobile appointments. Travel fees apply depending on your postcode and will be confirmed after you fill out the pre-service form. This fee will be included in your appointment details.

Do you provide braiding hair?

We provide a selection of high-quality extensions for your convenience:

Pre-stretched braiding hair
Boho curls
French curls

Bringing Your Own:
Clients are welcome to bring their own hair. If you do, please bring at least 3 packs of pre-stretched braiding hair in your chosen colour and length.

Other Extensions:
Any additional or speciality braiding extensions must be sourced by the client directly.

Please confirm your choice (if requesting provided hair) at least 48 hours before your appointment.

Can I reschedule or cancel my appointment?

You are entitled to one free reschedule if it is made within 4 weeks of your original appointment date. Any further reschedules or requests outside the 4-week window will incur a £10 fee.

Cancellations made with less than 24 hours’ notice and no-shows will be charged 50% of the full service price, as this impacts our ability to offer that slot to other clients.

How should I prepare for my appointment?